TERMS & CONDITIONS
The terms “us”, “we”, or “our” and the website “hotelmerwaraestate.in” refer to Hotel Merwara Estate (or the company “Sogani Heritage Hotel Limited”).
These terms and conditions will be the complete and exclusive statement of the terms of agreement between Guest (or any visitor on the website) and Hotel Merwara Estate. By accessing or in any way using the website, you agree to be bound by the following terms and conditions. If you do not agree, please cease the use of the website and leave the website immediately. By using our site, you are indicating:
- that you have read this User Agreement; and
- your acceptance of this User Agreement.
Booking Terms & Conditions
In order to make your stay pleasant, the hotel’s management requests your co-operation in observing the following as an agreement between the guest and Hotel Merwara Estate under which rooms are permitted to be used by the guest(s):
1. Room Tariffs
All Room Tariffs are subject to change without prior notice and are quoted in Indian Rupee ₹. The Room Tariff doesn’t include Goods and Service Tax (GST). The GST rates are 0% (Less than ₹ 1,000), 12% (₹ 1,000 to ₹ 7,499), and 18% (₹ 7,500 and above).
2. Check-in / Arrival
Check-in time is at 1:00 pm or 1300 hours; please present your Passport, Driver’s License or any other form of official Identity card upon Check-in. Guest visitors must also present personal documents for hotel records upon request such as Hotel Voucher / Booking Confirmation.
3. Check out / Departure
Check out time is at 11:00 am or 1100 hours; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
4. Early Check-in & Late Check-out
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
5. Settlement of Bills
Bills must be settled upon check-in either by Cash, UPI or Debit/Credit card, personal cheques are not accepted.
6. Cancellation Policy, No-Show & Short Stay
Bookings that have been confirmed and subsequently cancelled less than 3 days from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation for stays from 25th December to 2nd January (Christmas & New Year), for cancellation received less than 3 days from check-in, 100% will be charged.
7. Refund for Charge Back Transaction
In the event there is any claim for/ of charge back by the User for any reason whatsoever, such refund (if any) shall be affected only by Hotel Merwara Estate via payment gateway or by means as Hotel Merwara Estate deems appropriate. No claims for refund/ charge back shall be made by any Guest to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained. Here, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
8. Lost & Found
By any means, guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within thirty (30) days, will be discarded.
9. Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
10. Pet Policy
No pets are allowed in the hotel premises.
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
12. Housekeeping Services
We provide housekeeping services everyday between the hours of 10:00 am to 4:00 pm.
13. Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
14. Government Rules & Regulations
Guest are requested to observe, abide and bound by government rules and regulations in force from time to time.
15. General Policy
The hotel’s management has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may ask a person to check out who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
We may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities.
A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
THE HOTEL’S MANAGEMENT RESERVES THE RIGHT TO ADD, OR ALTER OR AMEND ANY OF THE ABOVE TERMS AND CONDITIONS WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.
These terms and conditions shall be governed by and construed in accordance with Indian law and any disputes relating to these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Ajmer, Rajasthan, India.
Updates in Terms & Conditions
We reserve the right to change these Terms & Conditions at any point of time. Any changes shall become effective when we post the revised Terms & Conditions on the Services. Your use of the Services following these changes means that you accept the revised Terms & Conditions.
For more information, please contact us by writing to email@example.com or by mail using the details provided below:
Sogani Heritage Hotel Limited
Bhagchand Ki Kothi, Near Ana Sagar Lake, Daulat Bagh Road, Ajmer, Rajasthan, 305001.
Last Updated on 31 January 2022.